Business hours are 9:00 am to 5:00 pm Pacific Time, Monday thru Friday. We are closed on Weekends and Holidays (please take this into consideration when ordering).
We currently ship to destinations in the United States only.
Please keep in mind when ordering that your order is baked fresh and goes through the process of being hand cut, baked, dried, decorated, and packaged with care. Because of this process, please order early and allow up to 2 weeks for shipping (not including weekends).
During the summer months we will ship on Mondays and Tuesdays. If the temperatures are 73 to 90 degrees we need to ship Fed Ex Express or Priority mail with an insulated box and ice pack to avoid any damage to the cookies. We will not be responsible for any damage to cookies if you do not choose this option. We will not ship in temperatures above 90 degrees.
We reserve the right to not ship during extreme weather conditions.
Damaged products must be reported to us within 24 hours of arrival.